Question 1

What is a free AI workflow audit?

Accepted Answer

A free AI workflow audit is a scoping conversation where we identify your top 3 automatable workflows, estimate the time and cost savings, and recommend the right approach. There is no obligation to proceed and no generic AI pitch - just a practical conversation about your operations.

Question 2

How long does a pilot take?

Accepted Answer

Starter pilots typically take 4–6 weeks from kickoff to delivery. Professional suites take 6–10 weeks depending on the number of workflows and integrations. We provide a fixed timeline in the proposal before any work begins.

Question 3

Do you offer fixed-price projects?

Accepted Answer

Yes. After a free scoping call, we provide a fixed-price proposal for the pilot or project. There is no hourly billing and no scope creep surprises. If the scope changes, we agree on a change order before proceeding.

Question 4

What happens after the pilot?

Accepted Answer

We provide a post-pilot review with recommendations. You can choose to expand to a Professional Suite, maintain the pilot workflow with a support retainer, or take the documentation and manage it internally. No lock-in.

Question 5

Which industries do you specialise in?

Accepted Answer

We specialise in construction, logistics and supply chain, healthcare and clinics, accounting firms, and real estate agencies. These industries have high-volume, repetitive workflows where AI delivers measurable time and cost savings. We also work with other industries - book a free audit to assess fit.

Question 6

Can you automate workflows for a business not on your industry list?

Accepted Answer

Yes. We work with any business that has high-volume, repetitive workflows - regardless of industry. The key criteria are: the workflow happens frequently, it follows a predictable pattern, and automating it would save meaningful time or reduce errors.

Question 7

Do you work with small businesses or only large enterprises?

Accepted Answer

We work with both. Our Starter Pilot is designed for SMEs testing AI automation for the first time. Our Professional Suite and Enterprise Platform serve larger businesses with multiple workflows and complex integrations.

Question 8

Can you integrate with WhatsApp Business?

Accepted Answer

Yes. We integrate with WhatsApp Business API to handle customer enquiries, appointment booking, tracking updates, and FAQ responses automatically. This requires a WhatsApp Business API account - we can guide you through the setup.

Question 9

Can the AI send emails on behalf of my team?

Accepted Answer

Yes, but with a human review layer by default. The AI drafts the email; your team reviews and approves before it is sent. For lower-risk communications (appointment reminders, tracking updates), fully automated sending can be configured.

Question 10

Does the AI respond to customers directly, or does a human review first?

Accepted Answer

This depends on the workflow and your preference. For high-volume, low-risk responses (FAQ answers, tracking updates, appointment confirmations), the AI can respond directly. For important communications (proposals, complaints, escalations), we recommend a human review layer.

Question 11

What is a human-in-the-loop review layer?

Accepted Answer

A human-in-the-loop review layer means that important AI outputs - email drafts, reports, CRM updates - are presented to a human for review and approval before they are sent, saved, or actioned. This ensures accuracy and keeps your team in control of important decisions.

Question 12

Can I turn off the human review layer for certain workflows?

Accepted Answer

Yes. For high-confidence, low-risk workflows (appointment reminders, tracking updates, FAQ responses), you can configure fully automated execution. We recommend starting with human review and removing it only after the automation has proven reliable.

Question 13

What happens when the AI is not confident about an output?

Accepted Answer

We configure confidence thresholds for every workflow. When the AI is below the threshold, it flags the item for human review rather than proceeding automatically. This prevents errors from propagating through your systems.

Question 14

How do you handle data security?

Accepted Answer

We design all workflows with data minimisation in mind - we only process the data needed for the specific automation. We can sign data processing agreements and work within your existing security policies. For regulated industries, we discuss compliance requirements during scoping.

Question 15

Are you PDPA compliant for Singapore clients?

Accepted Answer

Yes. We design all Singapore client workflows with PDPA requirements in mind. We do not store personal data beyond operational need, and we can provide data processing agreements on request.

Question 16

Do you store customer data on your own servers?

Accepted Answer

We prefer to use your existing infrastructure where possible. Where we need to process data, we use reputable cloud providers (AWS, Google Cloud, Azure) with appropriate data residency options. We discuss data storage requirements during scoping.

Question 17

Which CRM systems do you integrate with?

Accepted Answer

We integrate with most major CRM systems including HubSpot, Salesforce, Pipedrive, Zoho, and others. We also integrate with accounting systems (Xero, QuickBooks, MYOB), ERPs, and custom databases. If you use a system not on this list, ask us - we can usually integrate via API.

Question 18

Do I need to change my existing systems to use AI automation?

Accepted Answer

No. We build around your existing tools and workflows. You do not need to change your CRM, ERP, or accounting system. We integrate with what you already use.

Question 19

Can you automate workflows that involve multiple systems?

Accepted Answer

Yes. Multi-system workflows are our speciality. For example: a customer sends a WhatsApp message → the AI extracts the request → updates the CRM → generates an email draft → notifies the relevant team member. All in one automated flow.

Question 20

Do you work with clients outside Singapore?

Accepted Answer

Yes. We serve clients in Singapore, Australia, and the United States. All work is delivered remotely. We work across time zones and provide clear written communication and documentation throughout the project.

Question 21

What do I need to prepare before the free audit?

Accepted Answer

Nothing formal. Just be ready to describe your top 2–3 most time-consuming, repetitive workflows. The more specific you can be about the inputs, outputs, and volume, the more useful the audit will be.

Question 22

Do you provide training for my team?

Accepted Answer

Yes. All projects include documentation and a handover session. Professional Suite and Enterprise projects include structured staff training. We want your team to be able to use and maintain the automation confidently.

Frequently asked questions

Getting started

Industries and use cases

WhatsApp and email integration

Human review and control

Data security and compliance

CRM and system integration

Working with us

Ready to see AI automation in action?